Todoist - Sync issues across devices – Incident details

All systems operational

Sync issues across devices

Resolved
Operational
Started 11 months agoLasted about 2 hours

Affected

Web application & API

Partial outage from 7:16 AM to 9:02 AM, Degraded performance from 9:02 AM to 9:33 AM

Content Sync API

Partial outage from 7:16 AM to 9:02 AM, Operational from 9:02 AM to 9:33 AM

Website

Partial outage from 7:16 AM to 9:02 AM, Operational from 9:02 AM to 9:33 AM

Updates
  • Resolved
    UTC
    Resolved

    A fix has been implemented and should be available in the web app version v8738. If you're experiencing this issue, please log out and back in again on the desktop/web app.

    This issue specifically caused tasks that were reordered on the mobile app and then modified to not sync correctly to the web app. No data was lost; however, if you edited the same task that wasn't syncing on your desktop/web app, the changes made on the mobile device will have taken precedence.

    Sorry again for the inconvenience caused!

  • Identified
    UTC
    Identified

    We've found the culprit and are preparing a fix. Thank you for your continued patience.

  • Investigating
    UTC
    Investigating

    We’re currently experiencing issues with syncing tasks across devices. This may affect updates made on iOS, Android, web, or desktop apps not appearing consistently across all platforms. Our team is actively investigating the root cause and working on a solution. We’re very sorry for the inconvenience and appreciate your patience while we get this resolved.