Todoist - Not receiving emails from Todoist – Incident details

All systems operational

Not receiving emails from Todoist

Resolved
Operational
Started 11 months agoLasted about 4 hours

Affected

Web application & API

Degraded performance from 6:29 AM to 10:47 AM

Website

Degraded performance from 6:29 AM to 10:47 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All emails, including signup confirmations, password resets, and task reminders, are now delivering as expected. We apologize for any trouble this may have caused.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the results. As soon as we confirm it, we will update you. We apologize for the trouble this has caused you!

  • Identified
    UTC
    Identified

    We have identified the issue and are still working on resolving it. We apologize for the inconvenience and thank you for your patience!

  • Update
    UTC
    Update

    We are still investigating the root cause of the problem and working hard to resolve the incident. We apologize for the inconvenience and appreciate your patience!

  • Investigating
    UTC
    Investigating

    We’re currently experiencing issues with our email service provider. This is currently affecting receiving verification emails, password reset emails, and 2FA recovery codes. Our team is actively investigating and working on a solution. We’re very sorry for the inconvenience and appreciate your patience.